Comprehensive Customer Support for QIE Group's Machinery Solutions

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Guarantee: QI ' E Group is dedicated to delivering grain and oil machinery that meets global standards and certifications. Our production adheres to the ISO9001:2000 quality management system to ensure our products and processes are at the forefront of the industry. Should any product issues arise due to manufacturing flaws, QI ' E Group will comply with applicable laws and provide customers with complimentary repair or replacement services. 2. User Privacy Safeguarding: We honor and safeguard the personal data and privacy of all users. QI ' E Group follows relevant privacy laws and will not share users' personal information with third parties without user consent unless legal procedures dictate otherwise or if there exists a clear partnership that adheres to privacy protection terms. 3. Return and Exchange Policy: QI ' E Group offers fair return and exchange services. Customers may request a return or exchange for products that exhibit non-user damage or performance issues within a specified timeframe, following our established return and exchange protocol. These terms delineate the process, conditions, and timeframe for returns and exchanges to ensure a just and efficient experience. 4. After-Sales Service Commitment: We promise to deliver thorough after-sales support, covering installation assistance, operational training, and technical aid to empower customers to maximize the usage of our products and solutions. Customers can receive prompt and professional responses to any inquiries regarding products or services through our customer service hotline or online support. 5. Legal Compliance Assurance: QI ' E Group adheres to all applicable laws and regulations in both the country of operation and the countries we engage with, alongside abiding by globally accepted trade practices. Our business conduct aligns with ethical standards and legal obligations to uphold transactional legitimacy and fairness. 6. Policy Revisions and Updates: QI ' E Group reserves the right to amend and update this policy at any moment. Revised policies will be communicated to users via our official website or appropriate channels. Continued use of our services by users shall signify acceptance of these updated policies. 7. Dispute Resolution Protocol: In the event of disputes, QI ' E Group will initially strive for resolution through negotiation. Should no consensus be achieved, the matter will be escalated to the competent court located where QI ' E Group operates for judicial resolution. We are devoted to defending our customers' interests with utmost sincerity to guarantee a fair and transparent dispute resolution process. This policy declaration represents the official stance of QI ' E Group, aimed at ensuring the professionalism and accuracy of our business operations while avoiding any exaggerated or misleading information to strictly protect customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Terms: 1. Warranty Service: 1. All products sold by QI ' E Group are covered by a one-year quality warranty, effective from the date of successful installation and commissioning. 2. During the warranty period, QI ' E Group will offer free repair or replacement services for any equipment failures or damages stemming from inherent product quality issues. 2. Technical Support: 1. We provide guidance for product installation and commissioning to ensure efficient use of the equipment. 2. Comprehensive operational training and technical consulting services are available to assist customers in understanding equipment functionality and maintenance practices. 3. Technical consultations can be accessed via phone, video, or email, enabling prompt responses to user inquiries and assistance with technical issues. 3. Maintenance Service: 1. Our maintenance service guarantees a response time within 24 hours during working days, with expedited responses for urgent situations. 2. For damages not caused by human actions, you will only be charged for the necessary replacement parts. 3. We offer regular equipment inspection and maintenance services to maximize the operational stability of your equipment. 4. Spare Parts Supply: 1. We ensure a rapid and efficient spare parts supply service to maintain the continuous and stable functioning of customer equipment. 2. Limited support and maintenance services for spare parts are still available for discontinued or upgraded equipment. 5. Response Time: 1. Upon receiving a user-reported issue, the QI ' E Group After-Sales Service Center commits to responding within 4 hours. 2. Actual response times may vary based on circumstances and regional differences to guarantee swift service delivery to our users. 6. Additional Services: 1. Users have the option to sign a maintenance service agreement for regular inspections and specialized maintenance services. 2. We provide consultation and implementation services for equipment upgrades and transformations to enhance production efficiency. 7. User Feedback: 1. A user feedback mechanism is established to routinely gather user insights and suggestions. 2. User feedback and suggestions will be addressed promptly to continuously enhance customer satisfaction.

After-sales service

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Maintenance service

1. Swift response and fault assessment: QI ' E Group offers immediate customer support to promptly identify faults via telephone or online communication, minimizing equipment downtime. 2. On-site repair services: We have a skilled maintenance team ready to reach the customer's location in the minimum time frame for repair and maintenance tasks. 3. Remote surveillance and technical assistance: We provide customers with real-time technical help by remotely tracking the equipment's operational status to avert potential issues. 4. Spare parts availability: Our inventory of spare parts is ample, ensuring quick replacement and uninterrupted equipment operations. 5. Scheduled maintenance programs: We offer regular maintenance schedules tailored to equipment usage, prolonging equipment life and enhancing performance. 6. Training programs: We conduct regular training on equipment operation and maintenance, improving the maintenance capabilities of customer teams and lowering long-term operational costs. 7. Upgrades: We offer dynamic equipment software and hardware upgrading services based on the latest technological advancements to maintain cutting-edge technology. 8. Clear pricing structure: We implement a transparent pricing policy for maintenance services, with no hidden charges, ensuring fairness and clarity in service delivery. 9. Quality commitment: We strictly adhere to the ISO9001:2000 quality management standards, ensuring all maintenance tasks meet quality assurance criteria, reinforcing service reliability. 10. Progressive solutions: We consistently innovate and develop new maintenance technologies and strategies to provide more efficient fault resolution and equipment optimization solutions.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.

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